Refund Policy
General Policy
Victus Cloud strives to provide reliable services. Refunds are offered under specific conditions and are subject to the limitations outlined below.
Refund Eligibility
- • Refund Amount: Eligible refunds are 80% of the paid amount.
- • Time Limit: Refund requests must be submitted within the first 50% of the service period.
Example: For a 1-month VPS subscription, a refund request must be made within the first 15 days.
Exclusions:
- • Custom development services (e.g., web, game server, or code development) are not refundable.
- • Services suspended due to violations of the AUP are not eligible for refunds.
Request Procedure
To request a refund, contact our support team with:
- • Service details (type, billing period, invoice number)
- • Reason for refund request
Refunds will be processed via the original payment method unless otherwise arranged.